Despatch & Delivery
UK SHIPPING INFORMATION:
All our UK orders are despatched using Royal Mail (UK).
Once posted we cannot be held responsible for any delays.
WHERE’S MY PARCEL?
We use signed for & tracked services. In the event that you need to track your item please email us as firstname.lastname@example.org and we will look to track your item and update you via email. We aim to respond to all customer service enquiries within 48 hours of receiving your request.
· Standard: 2 – 3 days
· UK 1st Class: 1 – 2 days
All parcels are trackable via Royal Mails unique tracking number applied at point of posting.
Please check with your neighbour or local post office before contacting us, if you have missed the delivery Royal Mail will leave a red ‘For You’ card with you or your neighbours’ address.
This service runs on working days and does not include Sunday.
UK SPECIAL (EXPRESS) DELIVERY : NEXT WORKING DAY (1 WORKING DAY)
If ordered before 3 p.m. GMT (Monday – Thursday) delivery will be the next working day (this does not include Saturday and Sunday).
Orders made on Friday before 3 p.m. will be delivered on Monday.
Orders made after 3p.m. on Friday or over the weekend will be processed on Monday.
EUROPE & WORLDWIDE
These services are tracked and/or signed for depending on the country. The delivery time scale is an estimate provided by DHL, customs delays have not been accounted for, we will try our best to guide you with the right information when tracking an order that is held at customs but this is under the control of the country it is entering.
Any customs fees due are to be paid for by the customer.
Once your parcel has been posted it will make its way to the chosen destination, once entered into chosen country it is then handled by local postal services, any parcels missed for delivery will be held at your local sorting office.
Please contact your local sorting office.
All orders placed over the UK Bank Holiday(s) will not be dispatched until the next working day.
Working days are defined as Monday to Friday 9-5pm in the UK and exclude Bank Holidays and weekends.
United Kingdom: Standard £3.95 2-3 days / First Class £4.95 1-2 days / Express Delivery £6.99 1 day
International prices shown at the ‘cart’ are monitored regularly, as and when we are presented with greater discounts from our courier we will ensure to pass these on to you, the customer.
Ireland: Standard Delivery (3-6 days) / Express Delivery (1-2 days)
Europe: Standard Delivery (5-7 days) / Express Delivery (1-2 days)
USA: Standard Delivery (3-6 days) / Express Delivery (1-4 days)
Canada: Standard Delivery (4-7 days) / Express Delivery(1-3 days)
Australia: Standard Delivery (6-8 days) / Express Delivery (3 days)
China: Standard Delivery (4-7 days)
Hong Kong: Standard Delivery (4-7 days)
Japan: Standard Delivery (4-7 days)
All Express International orders are sent via DHL tracked service. Delivery time is working days.